Conflict Resolution Is A Key Tenet Of Most Of The World s...

Conflict resolution is a key tenet of most of the world’s major religions. Each of the religions addresses the subject: whether directly, indirectly, or symbolically. Amongst the examples in many of the religious texts include the ending of wars, resolving oppression and the making of peace amongst many people. What also makes conflict resolution a key facet of religion is that it can lead to order from chaotic conditions, allowing for the unification of many people in the absence of other means of effective governance and in perpetuating a group of people’s survival for resources. However, it is long known that there is a constant struggle and conflict between the religions in various regions throughout the world. Conflict resolution within the five major religions has allowed for the expansion of individual religions but has placed it into conflict with other major religions. War and conflict has been recorded throughout human’s history with many resea rchers preforming studies that show the human species nurture, crave and enjoys conflict, war and killing. The human is the most sophisticated and intelligent being on the planet with our ability to critically think and reason. Humans remember the past, think of the future, and perpetuate our own survival far beyond what is imprinted in our DNA as instinct. We are cognizant of the afterlife and spirituality. The trepidation of death makes the human species extremely venerable to fear, driving us to seek divineShow MoreRelatedReligion Is A Double Edged Sword2565 Words   |  11 Pagesaware, religion is a double-edged sword. It can cause conflict or it can abate it. All too often, the religious contribution to social evolution has been characterized by intolerance, divisiveness, and resistance to change. With so much emphasis on religion as a source of conflict, the role of religion as a force in peacemaking is usually overlooked. One of the critical elements for a culture of pea ce is social justice. Perceptions of injustice lead to discontent, non-cooperation, conflict, civilRead MoreWays to Prevent and Resolve Violent Conflict Essay example1008 Words   |  5 PagesViolent Conflict To prevent and resolve violent conflict we must understand the sources and logic of war. Two schools of thought currently dominate thinking on the causes of contemporary conflict. The first sees violence as a response to a range of grievances including systematic discrimination and human rights violations, inequalities in wealth and political power, or a scarcity of resources, particularly where these fall along existing social cleavages such as ethnicity or religion. TheRead MoreAfrican Leaders Established The Organisation Of African Africa8602 Words   |  35 Pages1975 Angolan civil war and the Somalia invasion of Ethiopia 1978, besides most African economies were on the decline, these issues among others weakened the competence of the OAU. Beginning of 1999 certain leaders began to question why the OAU failed to prevail and resolve the social ills that afflicted Africa (Bujra 2002) Therefore, the OAU was scrapped and the African Union was established on 9th July 2002 with the key objective of upholding peace, security and stability on the African continentRead MoreAn Investigation Into Regional Integration : A Case Study Of The Sudan Conflict4424 Words   |  18 PagesAn investigation into Regional Integration as a solution to Conflicts in Africa African Union promotion of Peace and Security in Africa: A case study of the Sudan Conflict. Introduction In the 21st Century, the African continent leaders wanted to establish a more united continent. It is for this reason that the African leaders established the Organisation of African Unity in 1963, with the purpose of eradicating colonialism in Africa, and harmonize and deepen collaboration efforts of member statesRead MoreSheikh Zayed9912 Words   |  40 PagesS HEIKH ZAYED BIN SULTAN AL NAHYAN A ibute l Tr ecia Sp SHEIKH ZAYED BIN SULTAN AL NAHYAN – A SPECIAL TRIBUTE S HEIKH ZAYED BIN SULTAN AL NAHYAN ON 2 NOVEMBER 2004, HIS HIGHNESS SHEIKH ZAYED BIN SULTAN AL NAHYAN, President of the United Arab Emirates and Ruler of the Emirate of Abu Dhabi, died. He was in his late eighties and had been Ruler of Abu Dhabi since 1966, and UAE President since the formation of the Federation on 2 December 1971. He was succeeded as Ruler of AbuRead MoreUnderstanding Conflict Through Sociological Perspective Essay5342 Words   |  22 Pagesï » ¿Understanding Conflict Through Sociological Perspective Table of Contents 1. Acknowledgements 2 2. Table of contents 3 3. Introduction 4 4. Objectives 5 5. Research Methodology 5 6. What is Conflict? 6 7. Works of Karl Marx 9 8. Conflict of interest 12 9. Conflict perspective in sociology 13 10. In classical sociology 14 11. Modern approaches 17 12Read MorePhilippine Social and Political Issues3235 Words   |  13 PagesProviding For a National Policy on Reproductive Health and Population and Development  introduced by Senator  Miriam Defensor Santiago. While there is general agreement about its provisions on maternal and child health, there is great debate on its key proposal that the Filipino taxpayer and the private sector will fund and undertake widespread distribution of family planning devices such as  birth control pills  (BCPs) and  IUDs, as the government continues to disseminate information on their use throughRead MoreValue Based Leadership and Spirituality in the Workplace6185 Words   |  25 PagesValues | 2 | | 2.3 Values and leadership | 3 | | 2.4 Values, leadership and behaviour in organisations | 3 | | 2.5 Spirituality | 4 | 3. | WHY VALUES AND SPIRITUALITY HAVE BECOME SO IMPORTANT | 5 | 4. | SPIRITUALITY VERSUS RELIGION, AND RELIGION IN THE WORKPLACE | 6 | 5. | GOOD LEADERSHIP VALUES | 7 | 6. | VALUE-BASED AND SPIRITUAL LEADERSHIP AND OTHER LEADERSHIP THOERIES | 8 | 7. | IMPLEMENTING VALUE-BASED LEADERSHIP | 9 | | 7.1 The role of the leader | 9 | | 7.2 SpecificRead MoreBlack Naturalism and Toni Morrison: the Journey Away from Self-Love in the Bluest Eye8144 Words   |  33 Pagespostmodernism with its emphasis on race, class and gender, but the theory of naturalism as well: the idea that one s social and physical environments can drastically affect one s nature and potential for surviving and succeeding in this world. In this article, I will explore Toni Morrison s The Bluest Eye from a naturalistic perspective; however, while doing so I will propose that because Morrison s novels are distinctly black and examine distinctly black issues, we must expand or deconstruct the traditionalRead MoreNational Security Outline Essay40741 Words   |  163 PagesNSL READING CHAPTER 1: National Security Law and the Role of Tipson 1 CHAPTER 2: Theoretical approaches to national security world order 4 CHAPTER 3: Development of the International Law of Conflict Management 5 CHAPTER 4: The Use of Force in International Relations: Norms Concerning the Initiation of Coercion (JNM) 7 CHAPTER 5: Institutional Modes of Conflict Management 17 The United Nations System 17 Proposals for Strengthening Management Institutional Modes of Conduct 23 CHAPTER

Restoration Comedy - 1489 Words

Restoration Comedy Restoration Comedy refers to English Comedies written during the Restoration period from 1660-1710. The re-opening of the theatres in 1660 after public stage performances had been banned for 18 years by the Puritan regime signalled a renaissance of English drama. Restoration comedy is notorious for its sexual licentiousness, a quality encouraged by Charles II personally and by the rakish aristocratic ethos of his court. English Drama witnessed great changes during Charles II reign. Women were introduced on stage for the first time and they were paid for the same, and theatre as a mode of entertainment and recreation was made fairly accessible to all. As a result of which, the theatre productions received a†¦show more content†¦He refuses to buy into Angelicas self-deception and instead castigates her for the Vanity of that Pride, which taught you how to set such a Price on Sin (II.ii: 12-3). Especially with Angelica, his purpose is to reveal her illusions and hypocrisy. How ever, he doesnt practice deceit to reveal the same. This is probably because his goal is to have sex rather than to cuckold. Thus, the balance between sex and power in Willmores personality leans more towards the enjoyment of sex, and his manipulation extends only to the women in service of this goal. Willmore epitomizes the libertine ideal of sexual freedom. Hellena, the protagonist, exemplifies the independent and witty Restoration comic heroine, a suitable counterpart to her rake-hero Willmore. Independence of spirit is expressed rhetorically by many of the female characters but only Hellena does so through her use of wit. She resourcefully pursues Willmore and wins him. But even Hellena, the most independent and aggressive of Restoration heroines, cannot free herself from the social necessities of female chastity and conventional marriage. Thus, for all Restorartion women characters, increased awareness of and ability to talk about their respective situations does not translate into increased freedom to act. The backdrop to Restoration Comedies explains the recurrent themes running through the play, like those being of love, marriage, prostitution, etc. A good example of the same would be Aphra Behn’sShow MoreRelatedThe Roles Of The Human System Of Emotions1234 Words   |  5 Pageslike John Dryden and William Congreve to produce work for the stage, amongst the new work that was produced was the restoration comedy. The restoration comedy was seen as a particularly vulgar genre of dramatic writing for the stage, due to its characteristic sexual overtones and lack of moral retribution. It was especially troubling to members of the clergy that many restoration comedy narratives seemed to trivialize monogamous marriage through the glamorization of adulterous behavior. What made mattersRead MoreUsing the Plays â€Å"Much Ado About Nothing† and â€Å"the Rover†, Discuss and Compare Each Play’s Treatment of Women.1995 Words   |  8 Pagesdiscuss and compare each play’s treatment of women. The Renaissance comedy, ‘Much Ado About Nothing’, written by Shakespeare in 1600 during the Elizabethan era, addresses male inconstancy and female persecution; how women are controlled by the prevailing patriarchal system. Hero, the conventional heroine, is a ‘shrinking violet’, who suffers character assassination through male actions. ‘The Rover’, written in 1677 for the Restoration society of Charles II where men were hedonistic, uncommitted andRead MoreMarriage in William Congreves Way of the World Essay1799 Words   |  8 Pagesa new kind of comedy, the comedy of manners exploded onto the English drama scene and remained the preferred style of theater for the rest of the century. The aim of these plays was to mock society, or rather to hold it up for scrutiny by those very people whose social world was being characterized on stage. The Way of the World reflects Congreves personal view of Restoration society and city life, full of its art ificiality, rigidity, and formality. As is typical of Restoration Theater, thisRead MoreShe Stoops to Conquer1720 Words   |  7 Pagesbefore taking up a life of writing in London. In 1761, he met Samuel Johnson, become an important member of his literary circle. He is best known for a comic novel, The Vicar of Wakefield, a poem about urbanization, The Deserted Village, and a stage comedy, She Stoops to Conquer. Goldsmith, by Joshua Reynolds, ca. 1773 By reputation, Goldsmith was brilliant but insecure, and well-meaning and good-natured, but often foolish or gauche in social situations. The Play’s the Thing . . . 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The play itself has been called a laughing comedy and many of the best comic moments are still as funny today as they were over 200 years ago (Danziger 57). Tying with Drydens AmphityronRead MoreWilliam Shakespeare s The Restoration Period1631 Words   |  7 PagesThroughout history there have different styles of comedy that inherit different aspects of society during that time. During the Restoration period, there is one author who stands out from the rest and is known as the father of comedy of manners an d that author is Molliere. One of his most notable pieces of work was the Misanthrope; thats core principles are based on the comedy of manners.The fundamentals of the comedy of manners often have a multiple consistencies that are true to most plays writtenRead More Conventions Of Drama Essay1926 Words   |  8 Pagessociety. The society present during the time in which a play was written had a direct influence on the plot and characters. This is because drama is defined as a representation of life. Four plays which have been selected from Greek, Elizabethan, Restoration and Modern times can be analysed to show and represent the changes of drama. These plays are amp;#8220;Oedipus the King;, amp;#8220;Macbeth;, amp;#8220;The Way of the World; and amp;#8220;A Dollamp;#8217;s House;. The early origins ofRead MoreWilde as Parodist: a Second Look at the Importance of Being Earnest : a Review877 Words   |  4 Pagessocial hypocrisies of the upper-classes of the period (late-Victorian). Wilde was being satirical and paradoxical in his play to show the hypocrisy and entertain the viewers in a play that is still being repeated till today. It is a witty and amusing comedy which conveys real life everyday themes such as real love as opposed to selfish love, religion, marriage, being truthful and country life as opposed to city life. Richard Foster, author of â€Å"Wilde as Parodist: A Second Look at The Importance of BeingRead MoreConventions of Drama1980 Words   |  8 Pagessociety. The society present during the time in which a play was written had a direct influence on the plot and characters. This is because drama is defined as a representation of life. Four plays which have been selected from Greek, Elizabethan, Restoration and Modern times can be analysed to show and represent the changes of drama. These plays are #8220;Oedipus the King#8221;, #8220;Macbeth#8221;, #8220;The Way of the World#8221; and #8220;A Doll#8217;s House#8221;. The early origins

Customer Relationship Management Systems Free Essays

string(215) " the system also facilitates the marketing team of an organization to construct and design specifically targeted and effective marketing campaigns which may help increase the profitability of a firm \(Bose, 2002\)\." Abstract: Customer relationship management systems are used in the contemporary business environment to facilitate relationship marketing and other practices, which help firms enhance relationships between themselves, their customers, suppliers, employees, and other partners in their business processes. CRM systems provide all parties with vital information which helps make operations more efficient and enhances profitability. However, CRM systems also have drawbacks. We will write a custom essay sample on Customer Relationship Management Systems or any similar topic only for you Order Now This paper discusses the advantages and disadvantages of CRM systems and illustrates the mentioned concepts through a case study upon Dell. Introduction: A few decades ago, customers would personally go to supermarkets or other stores where they had previously purchased products or availed a service in order to either register complaints, to inquire about other products and services, or in order to purchase the product or book the service again. Likewise, businesses would attempt to observe and manually record which items left their shelves sooner and which items were less popular with customers amongst other data such as sales figures, regular purchasing patterns of customers, and how many customers were satisfied/dissatisfied with a product/service (Reinartz, Kraft, Hoyer, 2004). While it previously took weeks or months for businesses to attempt to gather this information, such information is now available to businesses within seconds. However, the benefit of convenience is not only limited to businesses as customers also enjoy the facility of lodging complaints, asking questions, placing orders, and getting a fully personalized cu stomer service based upon their interests and preferences. While some customers enjoy the fact that businesses are aware of everything about them including their birthdays and the number of members in their family, some customers are not as enthusiastic about this sphere of customer relationship management software systems. Accordingly, customer relationship management software systems have their respective advantages and disadvantages (Chen Popovich, 2003). This paper will discuss the manner in which customer relationship management systems have revolutionized e-business practices and integrated people, processes, and technology both within and across organizational contexts followed by a discussion of the best practices of firms using customer relationship management systems. The paper will then continue to discuss the challenges posed by the customer relationship management system and the social implications of its use with specific emphasis upon privacy issues. A case study of Dell will be provided further in the paper in order to illustrate the applicable concepts mentioned. The paper will conclude with a summary of the main points emphasized in the paper and recommendations for improvements in the use of customer relationship management systems. Customer Relationship Management Systems and Their Effect on E-business: â€Å"E-business is an overall strategy which enables the proper management of business functions including time cycle, speed, globalization, enhanced productivity, reaching new customers and sharing knowledge across institutions for competitive advantage† says Lou Gerstner, CEO IBM (Lecture 2). Previously, businesses were not properly aware of what their customers needed and attempted to fulfil those needs and wants through guesswork or by asking a few customers what they preferred over what they did not desire in a product. Thus, managers recorded customer complaints in registers and attempted to resolve them eventually, while this process often resulted in delays over months. However, the implementation of e-business systems and the widespread use of e-commerce have enabled the introduction of customer relationship management systems, which include the â€Å"methodologies, software, and communication capabilities, that help organizations to structure and manage their custo mer relationships and interactions with the objective to increase customer satisfaction with the organisation’s products or services† (Lecture 3). Therefore, customers are now able to access reliable, accurate, and vital information regarding the products and services that they have used with the click of a mouse (Bose, 2002). Customer relationship management systems have benefitted firms by integrating people, processes, and technology to increase the level of efficiency in organizations and enabling firms to use customer information to their advantage. The system enables the production of a customer database recording all customer details and creating a customer profile, which provides the company with details regarding the customer’s needs and frequent purchases. While previously companies would attempt to sell the same product to every customer in the same manner, customer relationship management systems allow the information regarding customer preferences to be used to differentiate and specifically target the firm’s products to a customer (Payne Frow, 2005). Customer relationship management systems are not only used to remain in communication with customers, but are used as a tool to connect a firm’s customers, distribution channel members, suppliers, and other similar parties within the same platform and maximising all of these relationships to increase profitability in the business. This is done through the various features of the customer relationship management systems which provide vital information for all of the parties involved in the business, thus making the conduction of business more convenient, information easily accessible, and operations efficient and cost-effective (Payne Frow, 2005). For example, the sales force automation function of customer relationship management systems provides information on customers, previous deals, and competitors to support the sales force of the team. Thus, the system helps the sales force of the firm perform their job more effectively and also provides the suppliers of the business i nformation regarding customer preferences and the products in highest demand amongst different target groups. Other functions of the system include customer service and support systems, which enable customers to track their orders, monitor their requests, and enables managers to reply to customer queries promptly thus aiding both customer service personnel and customers to fulfil their functions with ease. Field service is a function that allows remote staff to quickly and effectively communicate with the customer service personnel to meet individual needs. Thus, the customer relationship management system provides information to remote staff regarding customer needs in order to enable them to meet them more adequately (Jayachandran et al, 2005). The marketing automation function of the system allows up-to-date information on customers’ buying habits to enable the construction of effective marketing campaigns. Accordingly, the system also facilitates the marketing team of an organization to construct and design specifically targeted and effective marketing campaigns which may help increase the profitability of a firm (Bose, 2002). You read "Customer Relationship Management Systems" in category "Essay examples" Therefore, the customer relationship management system provides information for several parties involved in the business process and thus integrates the use of technology with people in order to improve and enhance business processes. This is one of the main reasons that customer relationship management systems are becoming highly popular amongst firms. The use of the system enables a firm to grow revenue, provide better customer service, introduce repeatable and consistent sales processes, create new value and increase customer loyalty (Campbell, 2003). It also allows firms to implement the three phases of customer relationship management systems, which enables the acquisition of new customers, enhancement of the profitability of existing customers, and the retention of profitable customers for life. It enables the implementation of core customer relationship management processes including cross-selling and up-selling, direct marketing, customer support, and sales force automation. Thus, the use of these processes brings substantial improvements in marketing campaigns, product development, sales, and field service (Lin, Chen, Chiu, 2010). The use of customer relationship management systems has enabled firms to communicate within their organization, with customers, and across their organization to other firms, who may be members of the distribution channel or the firm’s suppliers, by sharing and gathering vital information regarding customers and processing this information to make it useful in the business process. The best practices of customer relationship management systems include well-establishment of organizational needs, good inter-departmental communication, the integration of front-end and back-office data-mining procedures, and the establishment of an up-to-date central warehouse of data (Oztaysi, Sezgin, Ozok, 2011). Many firms currently apply customer relationship management strategies through the implementation of social customer relationship management and the use of social media to get their message across to customers effectively. Platforms, such as Facebook, Twitter, and LinkedIn, are used in order to communicate with customers and advertise products/services to them (Bose, 2003). However, while the use of customer relationship management systems provides extensive advantages to a contemporary business, there are still challenges involved in the use of these systems. While many customers are now accustomed to buying products online, other customers are still highly wary of using such systems and exposing personal information on such websites. Moreover, while the people of some cultures prefer communicating via an electronic source, others are only satisfied with personal contact (Oztaysi, Sezgin, Ozok, 2011).These challenges will be discussed in the next part of this paper. Challenges of Customer Relationship Management Systems and Social Implications of their Use: In order to gather all of the data needed to meet customer needs and provide information to suppliers, sales force, managers, and other parties in the business process, the business needs to use the aid of cookies to track customer surfing details and to record what types of products customers purchase from other websites. The problem is that some customers regard this as an invasion of privacy and refrain from shopping online because they are aware that firms are monitoring their actions. Statistics show that 51% of shoppers are highly concerned about privacy online and 48% refrain from shopping online because of privacy issues (Lecture 3). This can pose serious problems for firms who want to efficiently use their customer relationship management systems and prevent customers from using spyware protection software, making the use of these systems redundant (Fan Ku, 2010). Other challenges posed by the use of customer relationship management systems include the lack of appropriate executive support as some customers feel that they do not receive adequate service online while some business executives also feel that these systems are not satisfactory for use in organizations and refrain from using them. Additionally, many firms lack rationale when they decide to use customer relationship management systems (Ang, 2011). For example, a firm who has a highly personal relationship with customers and thrives upon the personal contact that it enjoys with its customers may not benefit from the adoption of a customer relationship management system as it may lose the element of being able to personally attend to customers. Other problems with the use of customer relationship management systems include an inappropriate network infrastructure, user resistance, and the lack of cultural preparation of these systems (Fan Ku, 2010). One of the major flaws of CRM systems includes their lack of adaptability to different cultures. Contemporary business research has found that customers belonging to different cultural backgrounds tend to act differently when interacting with businesses and have varying preferences regarding the type of contact that they find suitable in business settings. While consumers belonging to masculine cultures may prefer or be comfortable with using technological solutions and communicating with customer service personnel online, customers belonging to feministic cultures may prefer more personal contact. Moreover, customers belonging to certain cultures may consider the invasion of privacy that these systems encompass highly inappropriate while customers from other cultures may believe it to be useful in helping them find the right product (Chen Popovich, 2003). Customer relationship management systems may also be hard to use for the company’s existing management and employees and they may resist a change to the use of these systems as it may involve a change in organizational culture. The appropriate implementation of these systems requires communication, culture, and coordination which helps employees adapt to the systems more appropriately (Campbell, 2003). It may be difficult to integrate the system with other departments in the organization, which will result in the adoption of the system to be expensive. The system may not coordinate well with other accounting and finance software which may cause the organization additional unnecessary expenditure in attempting to adjust the customer relationship management software with their existing technology, existing business processes, and the people associated with the business (Campbell, 2003). It is evident that while the customer relationship management system offers numerous advantages to firms and customers, there are specific challenges that the implementation of the system faces, especially in the realms of resistance shown by customers in allowing an invasion of their privacy. The next section of this paper will outline the manner in which Dell Inc. used customer relationship management software to its advantage and how it incorporated the system within its firm. Dell Case Study: Dell is a globally renowned company offering customers leading global systems and services and the company required the aid of a customer relationship management system to integrate its customers and other global sales teams with the business. Previously, the company used multiple systems, internally designed by the company, which were used in each of the regions that the company operated in. However, the company wished for a flexible and convenient system which was globally accepted and used widely. While the company aimed to find a solution themselves, it was proving to be highly expensive. Thus, the company implemented the use of SalesForce CRM, which is a software allowing the company to integrate with technological partners, customers, employees, and other agents in their business processes. The company required a solution to gather feedback from its 80,000 employees worldwide and also wanted to begin a global partner program in the near future for which it required an appropria te communication platform enabling it to efficiently and effectively communicate with potential technological partners. Thus, the use of SalesForce CRM integrated various departments within the organisation and also allowed the organization to communicate with other organizations using the same interface (Dell Case Study, 2011). The company solved several of its problems using the customer relationship management system which included communicating with approximately 3 million customers everyday and also collaborating with 80,000 employees worldwide. The use of the system enabled the company to extract the top ideas for innovation and better understand what customers were looking forward to by gathering and processing customer feedback on the system. Moreover, employees were also required to give innovative ideas for future technological solutions and business processes and this information was also automatically sorted by the system in order to show Dell’s business executives the most popular opinions. Top ideas were generated through comments and voting upon the posting of various opinions on the system (Dell Case Study, 2011). The company greatly benefitted from the implementation of this system as it generated over 2,500 ideas on innovation in the first week and approximately 700 ideas related to employee feedback regarding business processes. The company has been able to use vital customer feedback in order to design desktops and consumer notebooks and also left Windows XP as a pre-installed operating system in the computers because of customer demand. The technology implemented in the customer relationship management systems enabled the company to track main technological trends and develop products accordingly (Dell Case Study, 2011). Using the Salesforce CRM system enabled the company to integrate various players in its business processes via one platform and also enabled the company to design some its own software solutions which allowed the company to enhance its relationship marketing strategies. However, one of the problems that the company faced with the implementation and use of the Salesforce CRM system was user adaptation of the system. Teaching users worldwide how to operate the various functions that the system offered was an obstacle that the company overcame through offering training sessions on the use of the system and teaching employees and other users worldwide how to use the system within fourteen days. Thus, because Salesforce CRM is an easy-to-use system, users were able to adapt to the new technology easily and within a short period of time. Dell significantly benefitted from the use of the system and the system proved to be cost-effective, efficient, and highly beneficial in increasing the revenue of the company. Obstacles such as adaptation were overcome through the provision of training sessions and through company focus upon implementing and using the system. While the initial installation and provision of training for the system was expensive, the system aided Dell in collaborating with both employees and customers and enabled the company to devise its own technology. Moreover, the company did not use the system to â€Å"spy† on customers or invade their privacy which proved to be an added advantage. The system was used in various manners by the company to solve its current problems and can be used in other ways in the future. Thus, customer relationship management systems can prove to be an addition of value for a company and an important tool used to integrate processes, people, and technology to enhance re lationships within the organisation and outside the realms of the organisation as well. The next section of this paper will discuss the main points emphasized in the paper and provide recommendations regarding the use of customer relationship systems and for Dell Inc. Conclusion and Recommendations: There are various advantages associated with the use of customer relationship management systems which include the functions such as sales force automation, direct marketing, customer service, field service automation, and others. Hence, the use of such systems promotes convenience, access to information and information-processing, and enhances the efficiency of business operations. Moreover, it also allows the integration of people, processes, and technology. This has been illustrated in the case of Dell who use SalesForce CRM to integrate inter-department functions with other organizations that it wishes to partner with. However, the drawbacks of using customer relationship management systems include the issue of customer privacy, user resistance, lack of adaptability, and the inability to prepare the software for use by different cultures. Accordingly, it is recommended that customer relationship management software not be used in place of personal contact but can be used as an additional resource helping keep customers and businesses connected. However, businesses should frequently encourage personal and face-to-face contact with their customers and ask customers for feedback regarding products/services or their personal preferences instead of tracking customers’ surfing data through the use of cookies. If the business deems it necessary to track customer information through cookies, the company must aim to ask customers for permission and inform them that this will enable the business to serve them better through products customized and tailored to suit their needs. Additionally, customers must attempt to adapt the system to suit people of different cultures and nationalities in order to make the system suitable for use by all. In the case of Dell Inc. it is recommended that the company use its CRM system to freely communicate with clients, enable them to customize their computers, provide feedback, and can also use it to motivate employees. This can be done by using it as a portal to provide hard-working employees with recognition for their contribution to the organisation. The company can also use it as a marketing tool in order to inform customers of new products based upon their recent purchases. Thus, the company can use the CRM system for multiple purposes. References Ang, L. (2011). â€Å"Community relationship management and social media.† Journal of Database Marketing Customer Strategy Management. Vol. 18(1) pp. 31-38. Bose, R. (2002). â€Å"Customer relationship management: key components for IT success.† Industrial Management Data Systems. Vol.102(2) pp. 89-97. Campbell, A. J. (2003). â€Å"Creating customer knowledge competence: managing customer relationship management programs strategically.† Industrial Marketing Management. Vol. 32(5) pp.375-383. Chen, I. J., Popovich, K. (2003). â€Å"Understanding customer relationship management (CRM): People, process and technology.† Business Process Management Journal. Vol. 9(5) pp. 672-688. Dell Case Study (2011) Dell-Case Study. Accessed on: March 11, 2014 Available at: http://doblegroup.com/dell-case-study/ Fan, Y. W., Ku, E. (2010). â€Å"Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing.† The Service Industries Journal. Vol. 30(2) pp. 203-223. Jayachandran, S., Sharma, S., Kaufman, P., Raman, P. (2005). â€Å"The role of relational information processes and technology use in customer relationship management.† Journal of Marketing. Vol. 69(4), pp.177-192. Lin, R. J., Chen, R. H., Chiu, K. K. S. (2010). â€Å"Customer relationship management and innovation capability: an empirical study.† Industrial Management Data Systems. Vol.110(1) pp.111-133. Oztaysi, B., Sezgin, S., Ozok, A. F. (2011). â€Å"A measurement tool for customer relationship management processes.† Industrial Management Data Systems. Vol. 111(6) pp. 943-960. Payne, A., Frow, P. (2005). â€Å"A strategic framework for customer relationship management.† Journal of Marketing. Vol. 69(4) pp.167-176. Reinartz, W., Krafft, M., Hoyer, W. D. (2004). â€Å"The customer relationship management process: its measurement and impact on performance.† Journal of Marketing Research. Vol. 41(3) pp.293-305. How to cite Customer Relationship Management Systems, Essay examples

Clinical Psychology Essay Research Paper Clinical PsychologyThe free essay sample

Clinical Psychology Essay, Research Paper Clinical Psychology The word psychological science can interpret to intend # 8220 ; the scientific discipline of the soul. # 8221 ; Since Aristotle, psychological science has become both a scientific discipline and a profession. As a profession, it is the application of understanding people and their behaviour to assist work out human jobs ( Careers, 1993 ) . A psychologist normally concentrates on one forte that is of peculiar involvement. There are many different Fieldss of psychological science to analyze. Clinical psychologists work with people with emotional and mental jobs ( Career Discovery, 1997 ) . A clinical psychologist fundamentally prevents, evaluates, and dainties mental and emotional upsets in persons. # 8220 ; Disorders range from minor jobs of accommodation and normal psychological hurt related to biological growing, to more terrible conditions such as depression, schizophrenic disorder, and those necessitating patient institutionalization # 8221 ; ( Specialty, 1995 ) . Peoples who want to work in this field must be emotionally stable and personable. # 8220 ; Patience, compassion, sensitiveness, and leading accomplishments are particularly of import in a clinical scene # 8221 ; ( Specialty, 1995 ) . Duties include finding the nature, cause, and possible effects of single struggles and hurt, whether they are personal, societal, or work related ( Specialty, 1995 ) . While judging upsets, clinical psychologists interview patients and observe their behaviour in single state of affairss ( Meggyes, 1998 ) . Patient # 8217 ; s medical and societal instance histories are reviewed and so sometimes-suitable aptitude trials, personality trials, involvement stock lists, and accomplishment trials are given to the patient. Clinical psychologists work with people of all ages and ripening degrees. On the other manus, they might concentrate their attending toward a peculiar group like households or prison inmates. Some evens specialize in handling certain upsets. Many clinical psychologists conduct research and publish their informations. Examples of subjects studied include the causes of depression or the development of phobic disorder. Other clinical psychologists teach and guide pupils of cl inical psychological science in an academic surrounding ( Specialty, 1995 ) . The on the job conditions for a clinical psychologist is largely the same as a psychologist in any other field of survey. Clinical psychologists work in comfy office scenes, schoolrooms, or research labs. Some that are in a private pattern choose to put their ain hours, but may hold to work eventides and weekends to suit client agendas. For clinical psychologists that teach at topographic points of instruction, they might split their clip between learning, research, and administrative duties ( Specialty, 1995 ) . A clinical psychologist demands at least a Masters grade in clinical psychological science and a graduate student sheepskin in clinical psychological science ( Hinengaro, 1998 ) . More than 60 per centum, though, of all people who work in psychological science hold a doctorate grade ( Hopke, 1993 ) . In clinical psychological science the demands for the Ph. D. or Psy. D. degree normally include one twelvemonth of internship or supervised experience. Besides, # 8220 ; the American Board of Examiners in Professional Psychology offers sheepskins in clinical, guidance, industrial organizational, and school psychological science to those people with a doctorial grade with outstanding educational records and experience who can go through the needed psychological science scrutinies # 8221 ; ( Hopke, 1993 ) . All provinces require psychologists to be licensed or certified by a province board to pattern independent, unsupervised psychological science ( Specialty, 1995 ) . Bowling Green University, Notre Dame, and University of Florida ( U.F. ) are merely a few of the colleges that offer grades in psychological science. The American Psychological Association ( APA ) defines the Department of Clinical and Health Psychology at U.F. There are two degree options available at U.F. They are the Maestro of Humanistic disciplines in Education and Specialist in Education, and a Ph.D. For pupils who enter Ph.D. plan with a unmarried man # 8217 ; s grade, it will take six old ages to finish. For those who enter with a Masterss or Masterss # 8217 ; specialist grade it will take two to three old ages to finish. The plan consists of a general psychological science nucleus course of study, a clinical psychological science nucleus, required research undertakings, a sequence of needed clinical pattern, a series of advanced elected classs, an country of concentration, and an APA-accredited internship in clinical psychological science. The plan is designed as a five-year intensive plan of survey, pattern, and research. ( Doctoral Program ) . Wages of clinical psychologists do depend on educational degree, work experience, and employer. In the early 1990s the average wage for clinical psychological science was around $ 40,000. Wages in the Midwest started at a depression of $ 25,560 for get downing psychologists, to $ 60, 900 for those in executive place ( Specialty, 1995 ) . Today, Clinical psychologists with a doctorial grade and one twelvemonth of internship start at $ 31,000 or $ 37,300 depending on other makings ( Careers, 1993 ) . Richard Siegert is a clinical psychologist based in Victoria University # 8217 ; s Psychology Department, where he is caput of the Clinical Psychology subdivision. # 8220 ; # 8216 ; It wasn # 8217 ; t something I planned. I guess like a batch of people, psychological science was merely something I stumbled across at university seeking to calculate out what I was traveling to make # 8217 ; # 8221 ; ( Hinengaro, 1998a ) . Completing a Bachelor of Science in psychological science at Victoria University, Richard so did his Maestro of Social Science grade and clinical sheepskin at Waikato University before happening work with the Justice Department as a psychologist. # 8220 ; # 8217 ; I # 8217 ; ve likely done more than most by blending the clinical and the academic. I # 8217 ; ve done more on the academic side, but most people would make their grade and merely travel into pattern instead than hop between them like I did # 8217 ; # 8221 ; ( Hinengaro, 1998a ) . Richard keeps i nvolvement in psychological science because of the diverseness of the topic. # 8220 ; # 8217 ; It # 8217 ; s impossible to maintain up with everything that # 8217 ; s go oning. I # 8217 ; ve tried but now I # 8217 ; m merely specialising in the one country, and even that # 8217 ; s merely detonating # 8217 ; # 8221 ; ( Hinengaro, 1998a ) . Employment of psychologists is predicted to turn from 125,000 in 1990 to 204,000 in 2005, an enlargement of 63.6 per centum, harmonizing to the U.S. Bureau of Labor Statistics. The employment mentality is best for those with doctorate grades, which usually encounter a really low unemployment rate. Due to falling college enrollment, academic occupations are non expected to experience much growing through the 1990s. Except in places in other countries, such as health care, concern, and authorities, are predicted to turn. Bachelor # 8217 ; s degree holders can anticipate to get really few occupations straight related to psychological science. Some may happen occupations as helpers in rehabilitation centres, or in other occupations affecting informations aggregation and analysis. Those who meet State enfranchisement demands may go high school psychological science instructors ( Specialty, 1995 ) . Clinical psychological science is applied psychological science which incorporates the theoretical bases and scientific methods of psychological science into the intervention of psychological jobs. Clinical psychological science is merely one of several sub Fieldss of psychological science. Other businesss in the field include community psychologists, reding psychologists, developmental psychologists, experimental psychologists, and neuropsychologists. Psychiatrists, societal workers, and particular instruction instructors are besides in relation the psychological science field. Bibliography Mentions Doctoral Program in Clinical Psychology. Retrieved December 1, 1999 from the World Wide Web: hypertext transfer protocol: //www.hp.ufl.edu/chp/gradprogram.html Hinengaro, K. ( 1998 ) . Clinical Psychologist. Retrieved December 1, 1999 from the World Wide Web: hypertext transfer protocol: //www.careers.co.nz/jobs/3i_csv/j25322c.htm Hinengaro, K. ( 1998as ) . Personal Profile: Richard Siegert. Retrieved December 1, 1999 from the World Wide Web: hypertext transfer protocol: //www.careers.co.nz/jobs/3i_csv/j25322f.htm Hopke, W. E. ( Ed. ) . ( 1993 ) . Encyclopedia of Careers and Vocational Guidance. Chicago: J.G. Ferguson Printing Company. Jakubiak, J. ( Ed ) . ( 1995 ) . Specialty Occupational Mentality: Professions. Detroit: Gale Research Inc. Meggyes, K. ( 1998 ) . Some Basic Information Sing Clinical Psychology. Retrieved November 30, 1999 from the worldwide Web: hypertext transfer protocol: //home.netvigator.com/~meggyesk/what.htm